Effective Date: 01/08/2024

Welcome to The Cousin Company!

At The Cousin Company, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. By using our site, you agree to the practices described in this policy.

Information We Collect

a. Personal Information: When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details.

b. Order Information: We collect information related to your orders, including product details, transaction history, and shipping information.

c. Website Usage Information: We use cookies and similar technologies to collect information about your visit, including your IP address, browser type, operating system, and browsing behavior.

How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing.

b. Customer Service: Your contact details may be used to communicate with you about your orders, respond to your inquiries, and provide customer support.

c. Marketing: With your consent, we may send you promotional materials, newsletters, and updates about our products and services. You can opt out of receiving these communications at any time.

d. Improvement of Services: We use aggregated and anonymized data to analyze website usage, improve our services, and enhance user experience.

How We Share Your Information

a. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us with payment processing, shipping, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes specified.

b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity as part of the transaction.

Cookies and Tracking Technologies

a. Cookies: Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site usage. Cookies are small files placed on your device by your browser.

b. Managing Cookies: You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our site.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

a. Access and Correction: You have the right to access and correct your personal information. You can update your account information through your account settings or by contacting us directly.

b. Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations. Please note that some information may be retained for record-keeping purposes.

c. Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions included in our emails or by contacting us.

Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any modifications indicates your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for choosing The Cousin Company. We value your trust and are committed to safeguarding your personal information.